Last updated: 2025.9.2
Japanese Ai is a global language platform developed and operated by HelloTalk LIMITED (hereinafter referred to as "we" or "our"). We attach great importance to your privacy and personal information, and are always committed to protecting your privacy. In order for you to better use Japanese Ai, we have specifically laid out how and what kind of information we collect, use, and safeguard when you use our services in this Privacy Policy.
Before using our services, please read our Privacy Policy carefully. Unless you have read and accepted all the terms of this agreement, please stop using Japanese Ai immediately. Once you check or click the "Agree and continue" button, you are deemed to have fully understood and accepted this Privacy Policy.
Part One Definitions
User: hereinafter referred to as "you" or "user" refers to individuals or organizations that register, log in, use, browse, or obtain services under this policy.
Personal information: refers to all kinds of information recorded electronically or in other ways that can be used alone or in combination with other information to identify the identity of a specific person, or reflect the activities of a specific person.
Part Two Contents
This privacy policy will help you understand the following:
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Information We Collect
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Information Storage
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Information Security
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How We Use Information
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Disclosure to Third Parties
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Children's Information Policy
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Contact Us
1. Information We Collect
(1) Register an account
When you register for Japanese Ai, we will collect your device's MAC address and unique device identification code to identify you as a Japanese Ai user. If you log in to Japanese Ai using WeChat, Apple ID, Facebook, Google, Gmail, we will collect your WeChat unique identifier, avatar, and nickname, or Apple ID, Google, Facebook, or Gmail unique identifier to synchronize your data and enable you to log in using different devices.
After you register or log in with a third-party account, your third-party account will be bound to your Japanese Ai account, but you can unbind your account by selecting " Settings → Account → Binding Info".
When you create Japanese Ai ID, we collect your personal information, including email address, that will help us provide you with a better service and experience.
We collect your mobile phone number to verify your user information. Mobile phone numbers are sensitive information and are collected to meet the requirements of the network real-name system in relevant laws and regulations. If you refuse to provide your mobile phone number, it will affect your normal use on Japanese Ai.
(2) Providing network security and operational security
To protect your account, network, and operation and system security and prevent phishing, website fraud, and Trojan viruses during your use of Japanese Ai, our server will automatically record the information sent by your mobile phone ("log data"). The log data will include various related information (such as mobile operator, device model, operating system and version, client version, Android ID, device resolution, package name, device settings, process, and unique device identifiers, and software and hardware characteristics) as well as device location-related information (such as IP address, GPS location, and WLAN access point, Bluetooth, and base station sensor information).
(3) Self-start and associated start description
In order to ensure that the application can normally receive broadcast information pushed by the client when it is closed or running in the background, the application must use the (self-start) capability. There will be a certain frequency of broadcasting through the system to wake up the self-start or associated startup behavior of the application, which is necessary for realizing functions and services.
(4) Microphone-based functions
You can use the microphone for voice chat by enabling the microphone permission. Please know that even if you allow microphone access, we will only obtain voice information through the microphone when you actively click the microphone icon in the client.
(5) Intelligent conversation
a. We provide you with dialogue and interaction services based on generative AI model technology. You can send us text, voice, key operation instructions and other content through the dialog box, and we automatically receive the above information in order to provide dialogue services to you. At the same time, in order to provide you with a better real-time interactive experience, we will process your voice input in order to distinguish user voice and environmental sound, etc., to achieve voice enhancement effect.
When you use the AI Spoken English Service, we may collect information about the page you are on when you proactively send us a message to enhance the plug-in functionality and improve the user experience. If you wish to opt out of the collection of this information, you can contact us by means of Article 7 of this Privacy Policy. You can view and learn more about the basic principle, purpose and main operating mechanism of the model technology we use through the algorithm and model filing publicity description.
b. Under the premise that it is processed by security encryption technology, strictly de-identified, and cannot re-identify specific individuals, we may use the above collected data and corresponding responses generated by the model for model training and constantly adjust and optimize the effect of the model. If you do not want the voice information you input or provide to be used for model training and optimization, you may withdraw your authorization by contacting us as described in Section 7 of this Privacy Policy; If you do not want other information to be used for model training and optimization, you can contact us through the contact information published in Article 7 of this Privacy Policy and request to withdraw the use of your data for model training and optimization.
c. When you actively input voice, we will request you to authorize microphone rights according to the type of information you input. If you refuse authorization, you will not be able to enter voice messages, but it will not affect your use of other functions.
d. You can also collect, copy and delete the content we output, and we will collect your operational information in order to continuously improve the quality of our service.
e. If the chat information you enter or submit contains others' personal information, please be sure to obtain others' legal authorization before providing the information to avoid improper disclosure of others' information.
1) Use of AI Features:
- When you use the AI features we provide, we and our third-party AI service providers may collect and process the following information related to the use of AI features to provide and improve service quality:
- Your Input Content: Prompts, instructions, files, or data you input into the AI.
- Interaction Data: Your conversation history with the AI, operation records (such as generating, editing, saving, sharing).
- AI-Generated Content: Output results generated by the AI based on your input.
2) Purposes and Legal Basis for Data Processing Related to AI Features:
- Contract Fulfillment: Providing you with the AI feature services you request.
- Service Improvement: Analyzing and optimizing the performance, accuracy, and user experience of AI features (usually done after anonymization or de-identification).
- Security and Compliance Assurance: Detecting and preventing fraud and abuse, ensuring services comply with legal and regulatory requirements.
(6) Other circumstances
According to relevant laws, regulations, and national standards, in the following situations, we will collect and use your personal information without asking for your authorization:
When it is directly related to national security, national defense security, and other national interests; directly related to major public interests such as public safety, public health, and public knowledge;
When it is directly related to criminal investigation, prosecution, trial and execution of judgments;
In order to protect your or other individuals’ life, property, reputation, and other major legal rights, but it is difficult to obtain the consent of the person;
When the personal information collected is disclosed to the public by yourself;
In order to collect personal information from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;
When it is necessary for signing and fulfilling the contract according to your requirements;
When it is necessary for maintaining the safe and stable operation of the products or services provided, such as discovering and disposing of product or service failures;
When it is necessary to carry out statistical or academic research in public interest, and when it provides the results of academic research or description to the outside, the personal information contained in the results is de-identified;
Other circumstances stipulated by laws and regulations.
2. Information storage
(1) Method and period of information storage
We will store your information in a secure way, including local storage (for example, data caching within the app), database, and server logs.
Under normal circumstances, we will only store your personal information for the time necessary to achieve the purpose of the service or under the conditions stipulated by laws and regulations. You can choose to delete your data history and other personal information provided and generated when you use our services. When you delete any of your personal information, we will immediately delete the corresponding data accordingly.
(2) Managing and retaining your information
Legal obligations and issues: We keep your information for legal reasons such as when we have a legal obligation to retain data, to enforce and prevent violations of our Terms, or if necessary to protect rights, property, and users.
Operational retention needs: We do not retain your messages when providing our services (except in the limited circumstances set out above), and so once your messages are delivered they are deleted from our servers. However, if a message cannot be delivered immediately, we keep it in an encrypted form on our servers for up to 30 days as we try to deliver it, after which it is deleted. Your public information will be retained until you delete your account and withdraw from the agreement, including your profile information and the moments you posted. All of these data will be deleted or anonymized.
(3) Data transmission in other countries
Japanese Ai is a global language learning platform. Data is transferred to third countries outside your home country. Data transfer is approved by law and is handled appropriately and safely. Such data is available for your review on request.
3. Information Security
(1) Data protection
We have taken extensive technical and organizational measures to secure your data against potential risks, such as unauthorized login or access, unauthorized perusal, amendment, or distribution, and against loss, deletion, or misuse.
In order to protect your personal data against unauthorized access by third parties when being transmitted, we secure data transmissions, if necessary, using SSL and TLS encryption. This is a standard encryption procedure for online and mobile services.
(2) Security incident handling measures
In the event of personal information leakage, damage, loss, or other security incidents, we will activate emergency plans to prevent the expansion of security incidents. After a security incident occurs, we will promptly inform you of the basic situation of the security incident, as well as the handling and remedial measures we are about to or have taken, in the form of push notifications, emails, etc. If it is difficult to notify users one by one, we will issue a warning through announcements and other methods.
4. Information Usage
We strictly abide by laws and regulations and agreements with users, and use the collected information as described in this privacy policy to provide you with better services.
We use your personal information to analyze user demographics.
We may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies.
We do not treat log data as personal information or use it in association with other personal information, though we may aggregate, analyze, and evaluate such information for purposes such as understanding or improving the services.
Device information: We will receive and record information about the device you use according to the specific permissions granted by you during the software installation and use (such as IMSI identification code, device model, operating system and version, client version, device resolution, package name, device settings, process and unique device identifiers, and software and hardware feature information) as well as information about the location of the device (such as IP address, GPS location and WLAN access point that can provide relevant information, Bluetooth, and base station sensor information).
Please note that separate device information and log information are information that cannot identify a specific natural person. If we combine this type of non-personal information with other information to identify specific natural persons, or combine it with personal information, this type of non-personal information will be treated as personal information during the combined use. Unless your authorization is obtained, or laws and regulations provide otherwise, we will anonymize and de-identify this type of personal information.
5. Disclosure to Third Parties
(1) Principle
If you approve of our services, your account will be governed by Japanese Ai's respective privacy policies. Personal information will only be used by Japanese Ai to provide or improve our products, services; it will not be shared with third parties for their marketing purposes.
The accessed third-party service is operated by the relevant third party and is subject to the third party's own terms of service and information protection statement (not this "Japanese Ai Privacy Policy").
We will only share your information for legitimate, necessary, and specific purposes. For third-party service providers with whom we share information, we will require them to fulfill relevant confidentiality obligations and take corresponding security measures.
At the same time, we collect and use this analytical information in an aggregated form, so we cannot reasonably manipulate it to identify any specific individual user.
(2) Accessed third-party SDK directory:
The following personal information is stored and used until the user cancels membership or reaches the term of the entrusted agreement.
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Third-party SDK name
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Purpose of use
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Types of user personal information obtained
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Privacy Policy Link
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YiDun
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Identify risky accounts and devices, so that we can maintain the quality of users in the community, content detection
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User information: audio, video, text, pictures, document content information published by the end user;
Account information: account ID, mobile phone number, nickname, gender, user level;
Log information: 1) Network information: device IP address, network operator information, network connection type and status, Wi-Fi type, manufacturer, system, network standard device model, MCC+MNC code; 2) Operation information: end user boot, click behavior information; 3) APP version number and IP address; 4) Network information: router ID (BSSID, SSID, MAC); 5) Operation information: sensor information (motion sensor, position sensor, environmental sensor, gyroscope sensor, acceleration sensor)
Device information: device unique identification code (device serial number, OAID, IDFV, AAID), device brand, device name, device model and device system type, detailed Settings and version information
Application information: Android application package name, application name and version number, application signature information, and application process name
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https://dun.163.com/clause/privacy/en
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Wechat
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Identity verification during registration
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imei, imsi, mac, conversationAccount, Device model, operating system, unique device identifier (Android such as Android ID/OAID, For iOS, such as IDFA before iOS14.5), login IP address, wechat software version number, wechat nickname, wechat avatar, access to the network, type and status, network quality data, device accelerator (such as gravity sensing equipment), operation log, service log information, top-up order information
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Facebook
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Identity verification during registration
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Mac, Android ID, Conversation Account, service log information, GAID
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https://www.facebook.com/privacy/policy/
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Google OAuth
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Identity verification during registration
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Mac, Android ID, Conversation Account, service log information
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https://policies.google.com/privacy
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THINKING ANALYTICS
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Data analytics
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imei, imsi, mac, android ID, device brand, device model, software version, application installation list information, device connection wifi and base station information, sdk host application package name, version number, service log information, sensor, IP Address, country, country code, province, City, operating system version, device manufacturer, operating system, device ID, application unique Identifier, SDK type, SDK version, network status, network carrier, Page address, Forward address, Page title, Page name, Exception message, Background event duration, event duration
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https://docs.thinkingdata.cn/ta-manual/latest/installation/installation_menu/privacy_cn.html#%e4%bf%a1%e6%81%af%e6%94%b6%e9%9b%86%e4%b8%8e%e4%bd%bf%e7%94%a8
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Data analytics
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clipboard,IP
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https://dashboard.branchcn.com/ServiceAgreement
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Google/Firebase Analytics
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Data analytics and to improve application stability and reduce application crashes
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mac, Android ID, device brand, model, software version, application installation list information, device connection wifi and base station information, sdk host application package name, version number, service log information
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https://policies.google.com/technologies/partner-sites
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Alibaba Cloud SDK (including OSS: Object Storage Service, and Log Service)
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Used for cloud storage services, reporting service quality logs, and analyzing service problems
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(1) Device information: We will receive and record the device-related information you use (such as device model, operating system version, device settings, MAC address and IMEI, IDFA, OAID, imsi, Android ID, storage permissions), information about the location of the device (such as IP address, GPS location, and sensor information such as Wi-Fi access points, Bluetooth, and base stations that can provide relevant information). (2) Log information: Your detailed usage of the service will be automatically collected and saved as relevant network logs. Such as search query content, IP address, type of browser, telecom operator, language used, date and time of access.
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Flutter SDK
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Easy for users to copy and paste content into the input box
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Get the clipboard content
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https://flutter.cn/
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Android Pay（Google Inc.）
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Allow users to pay with Android Pay in the app
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mac, Android ID, service log information
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https://policies.google.com/privacy
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Apple Pay（Apple Inc.）
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Allow users to pay with Apple Pay in the app
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mac, Android ID, service log information
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https://www.apple.com/legal/privacy/en-ww/
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AppsFlyer
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Data analytics
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imei, imsi, mac, android ID, carrier, device brand, model, software version, application installation list information, device connection wifi and base station information, sdk host application package name, version number, service log information, sensor (gyroscope sensor, acceleration sensor), device IP
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https://www.appsflyer.com/privacy-policy/
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For the purpose mentioned above, cookies may be stored on your device. Cookies are small text files that are stored on your device's hard drive. They enable recognition of your device but do not permit you to be personally identified.
You can request the deletion of your account or ask for certain profile information to be changed via Japanese Ai’s customer support
support@myjapaneseai.com.
6. Children's Information Policy
If the user is under the age of 14, the child’s legal representative has the right to view and update the child’s personal information, and to revoke his/her consent to the collection and use of the child’s personal information.
We suggest that any minors participating in online activities should obtain the consent of their parents or other guardians (hereinafter referred to as "guardians") in advance. We will protect the relevant information of minors in accordance with the relevant national laws and regulations.
7. Contact Us
Japanese Ai is an international team located in Hong Kong, China and Shenzhen, China. We are firmly committed to protecting users' personal information under national data protection standards. If you have any questions or concerns about our privacy policy or data processing, please contact us.
Company Name: HelloTalk Limited
Publication date:
2025.9.2
We reserve the right to modify this data privacy policy at any time and may revise this policy in due course.
If you do not agree with the revised privacy policy, you have the right to and should stop using Japanese Ai services immediately. If you continue to use Japanese Ai's services, it is deemed that you have accepted the modifications made by Japanese Ai to the relevant terms of this policy.